Today, 23% of customer service companies use AI-driven chatbots. While these tools are effective at providing quicker response times to customers, there are also some concerns about their data collection and interpretation capabilities.Have you ever stopped to wonder how your conversations with chatbots are being stored? Or if it's safe to share sensitive information during these chats? Hosts Donna Wertalik and France Belanger take a deep dive into this topic in our latest Webisode. Watch now!
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